Hewitt Resort Naha mobile software type

Purpose of introduction
– Reduced congestion in the breakfast area, laundry facilities, and swimming pool.
– Simplified check-in procedures.
– Improved breakfast ticket operation.

Points for selection
– System proposal tailored to the actual operational realities of the site
– Ability to develop additional features based on requests from hotels
– Low initial cost

Effects of introduction
– Centralize complex explanations with conditional branching within Cynthia.
– Significantly reduce workload through breakfast venue time slots and ticketing functions.
– Allow guests easy access to hotel and surrounding area information.

■ BEFORE
Due to the limited capacity of the breakfast area, breakfast times were assigned to each guest and managed on paper during check-in.
There was a huge amount of information that needed to be explained, making human errors common during check-in, and the front desk was often crowded.

■ AFTER
Breakfast times can now be selected by guests through Cynthia, and time limits for each can be managed from the management screen.
Explanation requirements have also been consolidated, reducing workload and improving the guest experience.